Terms and Conditions | Refund Policy | privacy Policy
No Refund Policy
All purchases made on getcosminacreates.com — including course enrolments, live session bookings, and any digital products — are final and non-refundable.
By completing your purchase, you confirm that you have read and understood this policy and agree to these terms.
Why we don’t offer refunds:
Our courses and sessions provide immediate access to proprietary methods, frameworks, and production systems. Because this knowledge is delivered digitally and cannot be returned, all sales are final from the moment of purchase.
Live sessions:
Bookings for in-person or live sessions are non-refundable regardless of attendance. If you are unable to attend, your booking cannot be transferred, rescheduled, or refunded. In the unlikely event that a session is cancelled by us, you will be offered a full credit toward a future session date.
What we ask instead of a refund:
If you have questions before purchasing — about whether a course or session is right for you, what level you should start at, or what to expect — please contact us first. We would rather help you make the right decision than have you purchase the wrong thing.
Contact: marketing@cosminacreates.com
This policy does not affect any statutory rights you may have under applicable law.
Privacy Policy
Last updated: 02.07.2026
Who we are
This website is operated by Cosmina Maria Popa, trading as Cosmina Creates, based in London, United Kingdom. When this policy says “we”, “us”, or “our”, it means Cosmina Maria Popa.
For any privacy-related questions, contact us at: [your contact email]
What information we collect
We collect information you give us directly, including:
- Your name and email address when you sign up, register for a course, or book a live session
- Payment information processed securely through our payment provider (we do not store your card details)
- Any messages or enquiries you send us
We also collect certain information automatically when you use our website, including:
- Browser type and device information
- Pages visited and time spent on the site
- IP address
- Referring website
Why we collect it and how we use it
We use your information to:
- Process your purchase and deliver the course or session you have booked
- Send you order confirmations and important account information
- Respond to your questions and provide customer support
- Send you updates, new course announcements, and marketing communications — only where you have given us permission to do so
- Improve our website and understand how people use it
We will never sell your personal data to third parties.
Our legal basis for processing your data
Under UK GDPR, we process your data on the following grounds:
- Contract — to fulfil your purchase and deliver what you have paid for
- Legitimate interests — to improve our services and communicate with existing customers
- Consent — for marketing emails, where you have opted in
Who we share your data with
We work with a small number of trusted third-party services to operate our platform. These may include:
- Payment processors (such as Stripe) to handle transactions securely
- Email marketing platforms to send communications you have consented to receive
- Website hosting and analytics providers to keep the site running and understand usage
All third parties we work with are required to handle your data securely and in accordance with applicable law.
How long we keep your data
We keep your personal data only for as long as necessary. Purchase and transaction records are kept for six years in line with UK tax and accounting obligations. If you unsubscribe from marketing emails, we will remove you from our mailing list promptly.
Cookies
Our website uses cookies — small text files stored on your device — to help the site function and to understand how visitors use it. You can control cookie settings through your browser at any time. By continuing to use our website, you consent to our use of cookies.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict how we process your data
- Request a copy of your data in a portable format
- Withdraw consent for marketing at any time
To exercise any of these rights, contact us at: [your contact email]. We will respond within 30 days.
If you are based in the EU, these rights also apply under EU GDPR. You may also have the right to lodge a complaint with your local data protection authority.
If you are based in the UK and have a concern we have not resolved, you can contact the Information Commissioner’s Office (ICO) at ico.org.uk.
Data security
We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. All payment transactions are encrypted and processed by our payment provider. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. When we do, we will update the date at the top of this page. We encourage you to check back periodically.
This privacy policy is intended as a general framework and should be reviewed by a qualified solicitor before publication, particularly to ensure full compliance with UK GDPR, EU GDPR where applicable, and any platform-specific requirements.
Want me to add a specific section for how you handle workshop recordings, or anything related to how you use content submitted by students?1. Who we are
This website is operated by Cosmina Maria Popa, trading as Cosmina Creates, based in London, United Kingdom. By accessing or using this website and any courses or digital products offered through it, you agree to these Terms of Use in full. If you do not agree, please do not use this website.
2. What we offer
cosminacreates.shop provides:
- Online courses delivered digitally (Beginner, Advanced, and Business tracks)
- Digital resources, materials, and production frameworks
We reserve the right to modify, suspend, or discontinue any part of our offering at any time.
3. Eligibility
By using this website and purchasing from us, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are purchasing on behalf of a business, you confirm that you are authorised to do so.
4. Accounts and registration
If you create an account on our platform, you are responsible for maintaining the confidentiality of your login credentials and for all activity that takes place under your account. You must notify us immediately of any unauthorised use. We reserve the right to suspend or terminate accounts at our discretion.
5. Purchases and payment
All prices are displayed at the point of purchase. Payment is required in full before access is granted to any course or digital product. We use secure third-party payment processors and do not store your payment details.
All purchases are subject to our No Refund Policy, which forms part of these terms. Please read it before purchasing.
6. Intellectual property
All content on this website — including but not limited to course materials, prompt frameworks, production methodologies, written content, video content, branding, and the Feel Real AI methodology — is the exclusive intellectual property of Cosmina Maria Popa and is protected by copyright and applicable intellectual property law.
When you purchase a course, you are granted a personal, non-exclusive, non-transferable licence to access and use the materials for your own personal learning purposes only.
You may not:
- Copy, reproduce, or distribute any course content or materials
- Share your login credentials or grant others access to purchased content
- Use our methodologies, frameworks, or prompt systems to create competing educational products or services
- Record, screenshot, or re-publish any part of course content without our prior written consent
- Claim our methods, frameworks, or content as your own
Any breach of these terms will result in immediate termination of access without refund and may result in legal action.
7. User conduct
By using this website and accessing any course, you agree not to:
- Use our platform for any unlawful purpose
- Post or share content that is abusive, defamatory, or harmful
- Attempt to gain unauthorised access to any part of our systems
We reserve the right to terminate access without refund if these standards are not met.
8. Results and disclaimer
Our courses provide education, frameworks, and creative tools. We do not guarantee specific outcomes, results, follower growth, income, or business success. Results depend on the individual’s effort, application, and circumstances.
All content is provided for educational and informational purposes only. Nothing on this website constitutes professional legal, financial, or business advice.
9. Third-party tools and platforms
Our courses may reference or recommend third-party tools, platforms, and software. We are not responsible for the availability, accuracy, or performance of any third-party service. Any use of third-party tools is subject to their own terms and conditions.
10. Limitation of liability
To the fullest extent permitted by law, Cosmina Maria Popa shall not be liable for any indirect, incidental, consequential, or special loss or damage arising from your use of this website or any course or digital product — including but not limited to loss of income, loss of data, or loss of business opportunity.
Our total liability to you in connection with any purchase shall not exceed the amount you paid for that product or service.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which forms part of these terms. Please read it carefully.
12. Changes to these terms
We reserve the right to update these Terms of Use at any time. Changes will be posted on this page with an updated date. Continued use of this website after changes are posted constitutes your acceptance of the updated terms.
13. Governing law
These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact
For any questions about these terms, please contact us at: marketing@cosminacreates.com
These terms are intended as a general framework and should be reviewed by a qualified solicitor before publication.